1. A 100% refund will be made subject to quality confirmation by our skilled quality assurance team and on verification, that the packaging of the item is complete in all respects i.e. subject to availability of all the documents like original invoice, product certificate, a refund process will be initiated. A communication from our end will be sent on the receipt of the same
2. For any reason not stated or stated, an order can be cancelled at our end because of the following reasons
• Error in pricing
• Error in Product Info
• Non Availability of Product
• If you are un reachable on registered mobile number for order confirmation within 48 hours
Alternately in some cases we may seek some time to check out additional information for the purpose of accepting the order. Prior information will be appropriately sent to customer before cancelling the order either partially or fully.
3. We have a hassle free 15 days 100% return policy with a valid receipt/bill. All the return items should carry:
• The original billing invoice
• Barcode tag
• Product certifications (as applicable) attached to the item
Any item that shows signs of damage, wear and tear, alterations, resizing (by a jeweller other than Sheelvant and Sons ) will not be accepted under this policy. Product return will be not accepted in case of damage of receipt or difference in product design from that on the website. The product must be the same as shown on the website with all the supporting documents.
4.The amount will be credited within 15 working days from the date of receipt of item. Please note that the amount will be credited to the Account /Credit Card/ Wallet that was used to complete the order. In case of COD payments we would credit to your bank account.
5.Cancellation of Gold coins, customized jewellery, gift cards, engraved items, loose Gemstones and loose solitaires will not be accepted under any circumstances. We are not currently accepting any returns or exchanges on product(s) delivered outside India.
6. Cancellation or change of products will be accepted only within 48 hours of placing confirmed order. you may cancel a single item from a list of items in your order.